Why am I not receiving text message notifications on iPhone?

Hi there,

we are going through the same issue. I have missed very important texts and we tried everything under the sun. I’m so done with apple. My husbands phone is doing the same thing.

angry apple phone user

I have been working with Apple for over 4 weeks now. Currently, unless Apple provides an OS update to fix the issue, there is no remedy. It's important, as I mentioned, that you call Apple Support and let them know that you have this issue so they understand the magnitude of the problem. I wish I had better news for you. I was even sent a new iPhone and that did not alleviate the problem. I understand your frustration. Being a single senior and having my iPhone as my only communication device (I just got rid of my landline much to my dismay), not getting important texts is not a good thing for me right now.

I have spent the last 3 weeks working with Apple on the same issue. After troubleshooting for literally hours, restoring my iPhone 15 4 times in different ways, having Senior Support extract data for their engineering department and talking to 4 different Senior Advisors (a whole other story), they finally agreed to send me a new iPhone today. The advisor I spoke to today did admit that they are receiving many calls related to the issue and that there is a potential software issue in 18.3.1. He alluded to an update coming soon to fix the issue but in the meantime, I am not getting notifications about some very important texts from doctors, pharmacies, family, etc. which is extremely frustrating as I rely on my phone solely after I got rid of my landline. I will follow up on this post as soon as I get the new phone and upload my data but I have a feeling that it will still be an issue if the software is still 18.3.1 on the replacement iPhone. Another issue that has presented itself is the inability to add my primary debit card to my wallet......a card that has always been in my wallet in the past. So glad to see that there are others experiencing the same issue and that I'm not the only one. It only gives confirmation that it's not user error!

As an update to my previous post and after 4 weeks of trying to work with Apple Senior Support, they finally decided to send me a new iPhone 15 which arrived today. I spent a couple hours activating the new iPhone, making sure my old iPhone was backed up and then going through the process of rebuilding. After all this, it did not fix the issue which leads me to my original suggestion and that was it has to be the software. I have been working with a great senior support person and will try and make contact with her again tomorrow. This has got to be remedied because I need a phone that functions the way it's supposed to! For all of those who may be experiencing the same problem, I would definitely make a call to Apple to voice your concerns. Hoping the more they hear about the issue, they'll put some effort into giving a more in depth look into a software update.

Thank you for adding to the thread. It's important that Apple realizes that there are many, many people that are experiencing this. I appreciate the feedback and your upvote to my post would be appreciated too.

How do we correct this. Is apple going to fix this? I need my phone working properly. They made this mistake not the customer.