What are the conditions for Apple device refunds?

Can I get a refund for my Apple devices now that they’re not secure?




[Re-Titled by Moderator]

iPhone 16 Pro, iOS 18

Posted on Feb 22, 2025 07:03 AM

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Question marked as Top-ranking reply

Posted on Feb 22, 2025 07:17 AM

What makes you think they are not secure?

If you're referring to the recent decision regarding secure end to end encryption in the UK, that does't affect the device itself. If you're concerned about that, don't store data in iCloud.


Keep in mind that if that is what you're referring to, switching to Android will not solve the problem. The recently passed law there applies to ALL services, not just iCloud.

14 replies
Question marked as Top-ranking reply

Feb 22, 2025 07:17 AM in response to Mykspence

What makes you think they are not secure?

If you're referring to the recent decision regarding secure end to end encryption in the UK, that does't affect the device itself. If you're concerned about that, don't store data in iCloud.


Keep in mind that if that is what you're referring to, switching to Android will not solve the problem. The recently passed law there applies to ALL services, not just iCloud.

Feb 22, 2025 07:43 AM in response to Mykspence

Mykspence wrote:

I’m playing ‘devils advocate’ the device isn’t as secure as when I bought it (in October) so it’s not able to fulfill all the functions claimed by Apple. Taken to its logical conclusion, online banking will cease to exist.

The removal of ADP does not affect online banking. If the police want to find out what you're spending your money on then all they have to do is serve a warrant on your bank which will have to turn over your transaction history. The same applies now to Apple. If the police want to see your iCloud files then they need a warrant and Apple would have to turn your data over to them. With ADP they wouldn't have been able to.

Feb 22, 2025 08:29 AM in response to Mykspence

Mykspence wrote:

Oh I realise that it’s my government that being nearly as daft as the US government. But it’s got the potential to have massive implications.

That it may. However, that is not something that can be addressed here at all.

This is a user to user technical support forum. Your question was answered. If you want to have a political discussion, take it somewhere else.

Feb 22, 2025 07:53 AM in response to Mykspence

Advanced Data Protection is available to everyone else (except UK)


you can turn it on by doing these steps:


  1. Tap on Settings
  2. Tap on <your name> on the top
  3. Tap on iCloud
  4. Scroll down and and you’ll see Advanced Data Protection. You can turn it on when you tap on it.


if it is Off, it still encrypts all of iCloud, but the keys are stored on Apple’s datacenter.


when you turn on Advanced Data Protection, you’ll set up account recovery. Now that means Apple cannot help you if you are losing this, because the keys are now in your possession.


Account Recovery Setup is needed to help you identify another person on your choice to be able to recover your account if you forget your password.


Feb 22, 2025 07:45 AM in response to Mykspence

Mykspence wrote:

I’m playing ‘devils advocate’ the device isn’t as secure as when I bought it (in October) so it’s not able to fulfill all the functions claimed by Apple. Taken to its logical conclusion, online banking will cease to exist.

If you read the Terms and Conditions that you accepted in order to use Apple's software you'd know the answer to your question.

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What are the conditions for Apple device refunds?

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