iPhone 11 screen freezes repeatedly

Question

Level 1

11 points

iPhone 11 screen freezes repeatedly

My iPhone 11 screen freezes about every five minutes, sometimes more frequently. If I am watching something, for example, the video will continue to play but the screen won’t respond to my touch. The phone has plenty of storage, so I don’t believe this is the problem. Usually, to fix this, I would press the side button a few times and log back in, but this is tedious and it doesn’t always work.

How can I fix this? I would appreciate any help to solve this problem.

iPhone 11, iOS 18

Posted on Feb 22, 2025 3:10 AM

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Answer 1

Katana-San

Level 9

78,787 points

Feb 22, 2025 8:02 AM in response to ConnieC9

Hello~ Check your battery health by going to Settings > Battery > Battery Health & Charging. What’s the battery % there? If 80% or below you need a new battery…

Genius Bar Reservation and Apple Support Options - Apple

Find Locations

If your battery is fine …what does your storage look like? Click on below…

How to check the storage on your iPhone and iPad - Apple Support

What's the difference between device storage and iCloud ...

Post back if needed.

~Katana-San~

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Answer 2

Feb 22, 2025 6:54 AM in response to ConnieC9

make sure to software update whenever you can.

they force restarting it

Force restart iPhone - Apple Support

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Answer 3

ConnieC9 Author

Level 1

11 points

Feb 22, 2025 9:40 AM in response to Katana-San

Thank you for your reply, Katana-San! My battery % is at 85%, so I might need a new battery soon depending on how quickly it runs out? My storage space is less than half full at 27 GB out of 64 GB. The iPhone has also been updated to the latest iOS.

Thank you again for the help, I will look into the battery problem.

ConnieC9

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