Factory Reset Error (10) 06B4.0000 Win 11 (Apple Device)

The error described in the title/picture always occurs halfway through the factory reset process. It happens on different Windows 11 devices, as well as with different cables and/or network connections.

iPhone 15

Posted on Feb 18, 2025 12:38 AM

Similar questions

my factory reset had an error My factory reset isn't working. I used the control+command+r and it brought up an error code -1007F
191 1
An unknown error has occurred Out of the blue, this one popped up again after months of peace and quiet. 3 x shutdown and restart and on the 3rd time, log in was instantly successful. What is this all about, and why does it still happen???
825 1
Error libusbrestore: error 21 [com.apple.MobileDevice.MobileRestore – 0x15 (21)] I have 2 MacBooks pro M2 13'3" Touch Bar that began to have anomalous behaviors of the functions of the systems, ending up affecting our Iphones, Apple TV, Ipads. Imac, mac mini, and other Android or PC devices, related to our work. The problem in the M2 13'3" Touch restoration process did not end satisfactorily, starting from the DFU state, completely restoring firmware and system, reaching the final phase of loading, we got a message of loss of connection with the device, with the message with the following error: libusbrestore: error 21 [com.apple.MobileDevice.MobileRestore – 0x15 (21)] Now immediately when you turn on the computer the support.apple.com/mac/restore message comes out and I have not been able to return to DFU mode, someone can help me, I leave you the account of our experience so far Thank you to everyone who can help us 1.- With a normal restoration, the same behaviors continued to appear shortly, so after even having been in the official technical service on our small island without solving it, 2.- Having knowledge in algorithm and mathematical development, we decided to restore the devices ourselves, we registered as developers, we documented ourselves for several weeks. And at the same time we also collaborated with other system developers, where Apple partners such as Wmware and others confirmed to us, that there could be anomalous behaviors, when a code was introduced, in the preload system phase of the system, which would have the objective of etrigeres to the dmbus services and the user account administrator, introduce a ghost user with a level of simulating being in a managed MDM environment. 3.- We proceeded to restore our iPad, iPhone from the "Apple Configurator" tool knowing that we were starting from a computer that could be contaminated, obtaining a double authorization reliability certificate from both APPLE and AZURE, it seems that our devices have returned to normal behavior, although we keep them under observation to see their evolution
3615 1

1 reply

javaliga

Level 10

120,167 points

Feb 18, 2025 04:38 PM in response to wilboreo

If you see error 10, your iOS device might have a newer version of iOS than is supported by your computer. You'll need to update the software on your Mac or to update iTunes or the Apple Devices app on Windows before you can update or restore your iOS device.

Disconnect and then reconnect your iOS device to your computer. You might need to unlock your iOS device before it is recognized by your Mac.
When you see a message that says a software update is required to connect to your iOS device, click Install to download and install the software so your Mac can update or restore your iOS device.

For Windows, update to latest version of iTunes or the Apple Devices app.

For more info, see:

iOS update and restore errors - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Factory Reset Error (10) 06B4.0000 Win 11 (Apple Device)

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up