iPhone 13 ‘peeling’ along the edges of the back. Best course of action??

Hi,




My little sister’s iPhone 13 is having serious issues it keeps switching back and forth between the Apple logo screen, and the side of the phone looks like it’s coming apart. It seems like the battery might be swelling, which is really concerning. According to reddit this is a explosive issue




Should I take it to an Apple Store or AT&T for repair? Which option would be easier and more cost-effective? I just paid the phone bill, so I’d prefer not to spend a huge amount if possible. Would they even recommend repairing it, or would they just suggest upgrading?




Thanks for any advice!

Posted on Feb 17, 2025 12:49 PM

Reply
2 replies

Feb 17, 2025 12:53 PM in response to zaye04

Yes it’s potentially dangerous and it should be taken to an Apple Service provider ASAP. You can also contact Apple Support. If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations



Feb 17, 2025 01:04 PM in response to zaye04

zaye04 wrote:

Hi,



My little sister’s iPhone 13 is having serious issues it keeps switching back and forth between the Apple logo screen, and the side of the phone looks like it’s coming apart. It seems like the battery might be swelling, which is really concerning. According to reddit this is a explosive issue



Should I take it to an Apple Store or AT&T for repair? Which option would be easier and more cost-effective? I just paid the phone bill, so I’d prefer not to spend a huge amount if possible. Would they even recommend repairing it, or would they just suggest upgrading?



Thanks for any advice!

In addition to everything Jeff suggests, it should also be powered off and stored in a safe place until it can be seen at the Apple Store Genius Bar. Back it up, then power it off.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 13 ‘peeling’ along the edges of the back. Best course of action??

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.