Video camera not working

My camera app is only taking pictures and slowmow videos but if i try to record a normal or cinematic video the screen is black. My snapchat camera works fine too. I still have over 30GB of storage.

iPhone 13 Pro Max, iOS 18

Posted on Feb 16, 2025 11:11 AM

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3 replies

Feb 16, 2025 12:28 PM in response to noahhh2003

You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations

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Video camera not working

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