Unable to fix camera glitches on iPhone 16 Pro Max

What could be the problem here? Camera was working completely normal minutes before this has occurred, purple screen, lines etc. This happened yesterday, but today when opening the camera, the second thing has appeared, colorful dots in the edges of the Camera app (screenshots are attached). Is there a way to fix this? This is my mother’s iPhone 16 Pro Max, thankfully I didn’t ever have this issue on my iPhone 16 Pro. She is using the (new) device for a month or less and this is the first time this is happening. Also, she tried fixing the problem by restarting the phone, thinking it was hopefully just a glitch, but the problem is still occurring.




[Re-Titled by Moderator]

iPhone 16 Pro Max

Posted on Feb 15, 2025 12:57 AM

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4 replies

Feb 15, 2025 03:06 AM in response to nadjastanisic

Defective camera and Apple will replace the module under warranty. You’re welcome to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.


If you’re in the US please call  1-800-MY-APPLE or outside the US, consult the support articles below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple Support Options - Apple


Explore Service Locations

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Unable to fix camera glitches on iPhone 16 Pro Max

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