Tried exporting the documents to Word and now Word displays a purple screen on my monitor which it didn't do before.
[Re-Titled by Moderator]
MacBook Air 13″, macOS 14.7
This is really strange. Alas, I have no explanation for it.
Does the same problem occur:
a) in Safe Mode
b) running normally and logged in to a new user account?
What shows purple is the whole screen, full color. There is no document at all. The purple screen initially showed up on the monitor only, now, since I updated the firmware and bought and used the new HDMI cable, it is showing up on the computer and not the monitor.
Yes, only on the external monitor. When I first open up either Word or Pages, the purple screen is there on the external monitor. I can go to the laptop and it is displayed correctly on that. So I can open a new doc or an existing doc on the laptop and it then displays properly on the external. This does not happen with any other apps I have.
I have since: updated my monitor firmware, plugged the computer HDMI in to my TV where the purple screen does not show up, and bought a new HDMI cord but it still shows the purple screen on my monitor if I open Pages. The purple screen does not show up on my computer and if I go to the computer and choose a Pages document, it open normally on both the computer and the monitor. Weird.
Just to clarify: what shows as purple is the whole screen, or the window containing the document? And is this like a tint, but where the contents of the screen still somewhat visible, or rather the screen showing a full color?
Correct. I disconnected the monitor, shut down the computer, restarted the computer and it does not happen when I use the MacBook alone.
Right now in "Displays" I have the LG Full HD set for "Main Display" and the computer has the wallpaper displayed and I have no issue with the purple screen on either device.
I'm okay with the computer showing the wallpaper as long as I can use my monitor. And there is no issue if I'm only using the computer. Whew. What a journey. Luis, thank you for your help. Your questions helped me think about the issue and try different things and come to a resolution that I can live with. But I do think it's interesting that this only happened after I updated to Sonoma 14.7.4 and continued after I updated the firmware on the monitor. Even though I updated the LG firmware, I think there is an issue with Stage Manager and LG's On Screen Control if I use the monitor as "Mirror for Built-in Display". Thanks.
Only on the external display? If you create a new document does it have the same problem?
Yes, it happened in Safe Mode.
I only have one user account.
Thank you for trying. I'm going to try a couple other things and will be back with that info.
And this only happens when the external display is connected, right? Not when you have the laptop alone?
Pages and Word displaying purple screen on external monitor after Sonoma 14.7.4 update
