My Apple ID is locked. I have sent the invoice and payment receipt that the local store issued to me several times but it has been rejected. I have the phone box, purchase invoice and payment receipt but I don't know why it is not approved by Apple. Can anyone help me? I am really worried.
[Re-Titled by Moderator]
iPhone 11 Pro, iOS 17
I'm really concerned you use the term 'invoice' in your post.
Apple do not issue invoices for AppleIDs. Apple IDs (or Apple Accounts, as they're now known) are freely available.
There are services you can purchases aligned with your Apple Account (such as additional iCloud storage), as well as purchases on the App Store that are associated with your account but, again, these are not typically invoiced.
What bothers me is that there are a number of scam artists out there that send fake invoices and fake claims of accounts being locked, with a goal of scamming innocent users out of money.
I've also never heard of an Apple Store issuing a receipt for Apple ID payments.
So the question is: what makes you think your Apple Account is locked? What "invoice" do you have that demands payment, and for how much?
I'm really concerned you use the term 'invoice' in your post.
Apple do not issue invoices for AppleIDs. Apple IDs (or Apple Accounts, as they're now known) are freely available.
There are services you can purchases aligned with your Apple Account (such as additional iCloud storage), as well as purchases on the App Store that are associated with your account but, again, these are not typically invoiced.
What bothers me is that there are a number of scam artists out there that send fake invoices and fake claims of accounts being locked, with a goal of scamming innocent users out of money.
I've also never heard of an Apple Store issuing a receipt for Apple ID payments.
So the question is: what makes you think your Apple Account is locked? What "invoice" do you have that demands payment, and for how much?
Hello~ Perhaps you are referring to the Activation Lock? Click on below…
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Also…
The All Too Common SAD Reality of Buying a Used iPad/iPhone
~Katana-San~
Thank you very much for your advice. I am saddened by the quick judgments people make here. I am the legal owner of this device in the country. My problem Find My iPhone: ON iCloud Status: Clean. I really don't know what to do here in my Apple has no official store where I can get help.🙏
Hello again ~ No judgement meant but we are trying to understand your issue. So…walk us through your issues again? You bought this iPhone from a third party store…is the device Activation Locked? If this device is tied to someone else’s Apple Account the receipt that you have will not suffice. Return that iPhone for a refund.
~Katana-San~
I have had the phone for a few years but suddenly my Apple ID became inactive then I went to the store with my other Apple ID and took it to a local repair shop but he was completely clueless and couldn't do anything then I searched the problem on YouTube and reset it no matter how much I entered the Apple ID and password it didn't work I even tried to reset the password but I got the message that the owner's Apple ID is locked
I have a receipt for payment on purchased game things ( mostly monopoly go) but I was behind and I paid it off on 2/13/2025 and got an email receipt? I can’t get any of my apps to update half of the iPhone 14promax doesn’t work now? Help
I am in Iran and there is no active dealer here. I bought the phone from a local store. I have the store invoice and receipt where I paid.
How do you know your appleid is locked and did you have an appleid prior to “ this purchase” ?
How can I unlock my Apple Account?
