Apple lists 3 methods of accessing the Hearing Test. None of seem to apply to brand new airpods Pro 2 working together with an Ipad running iPad OS 18.3.1 located in the USA
iPad Pro, iPadOS 18
Check for a Firmware Update. The steps for that are included in this Support Article. After that let us know which step does not work for you and provide a screenshot if it differs than what you would expect from the article.
Without the screenshots to visualize what you are seeing, the best course of action would be to schedule an appointment with a local Apple Service provider.
Providing screenshots does not take any technical skill and you just need to press 2 button on your iPad at the same time to create a screen shot. Those button are identified here:
Take a screenshot on iPad - Apple Support
After that, submitting them in a post is done by choosing the picture icon under the message when you are posting and choose the screen shot you just took. The 2 screen shots that would be needed are:
Ok, thanks for the screenshots. There are a couple of other things you can check:
Use hearing health features in Health on iPad - Apple Support
Mac Jim, I'm sending this last screenshot in the hope you have some way to draw Apple's attention to this glaring deficit in their "Support." This is what comes up when, in the Health App, you go to Browse and press Hearing: "No Data Available" and a listing for Hearing Test Results but no way to take a Hearing Test. Farewell.
This is the fourth time I have tried to send a reply. Each time the reply has been cut off after I composed and sent it. This is very debilitating for someone who is already stressed.
My iPad Pro is running OS18:3:1 The AirPods I bought last week have 7B21 firmware. They connected spontaneously and perfectly when introduced to the iPad. The instructions generated in the iPad's Settings skip from Noise Control to Call Controls; there is no Hearing Health section at all.
I hope this information is clear; unfortunately I do not have tech skills to send you a screen shot.
I can only recommend to contact Apple directly if your Apple Account is showing your correct Birthdate with an age over 18.
Where is Hearing Test on Airpod Pro 2
