Unresponsive iPad - Buy a New One

Any electronic device - even Apple - can completely fail at some point in its lifetime. Of the hundreds of individual electronic components within the iPad, failure of any one of them will likely cause the device to stop working. Even the most cared-for and "babied" device can suffer an unexpected or unpredictable failure - while others that sustain considerable abuse may continue to work for many years.

For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

angieprivitt wrote:

I was asking this community for help; my 2 year old iPad stopped responding. I was given instructions on what to do and we did. But, it still didn't work.

I made an appointment and went with the genesis at the Apple Store; and they gave me two options: since I didn't have apple care they can send it to their team outside the store for $419 because though they don't see anything on the outside of damage something I may have done is inside. But chances are they won't be able to fix it or I can buy a new one. No discount - just buy a new one.

My fault for not having apple care but all I have are apple devices for years. And I've never had a problem with the screen failing on me. I also noticed others on google who were saying they had this problem. What's really going on? My iPad wasn't dropped or scratched - it was well cared for.

If that is the advice you were given from the people at the Apple store, what are you expecting from us users?