iPhone not syncing music properly with iTunes on Windows 11.

I built a new computer and moved my large music hard drive into it. I've given it authorization, installed the latest iTunes (iPhone IOS is 18.3), imported music folder and when I look in iTunes at the device, it shows zero music. When I look at the iPhone settings->general->about, it also shows 0 songs. Yet when I open the music app on the iPhone there is music in there and I can play it (also when turning off wifi and in airplane mode), so it's definitely on the iPhone. I can also play all of the music on the computer through iTunes no problem. If I go to the library and select a bunch of artists and then sync, the ones already on the iPhone are duplicates (two of each song listed). Yet when I deselect the artists that are on the iPhone and sync, it goes back to showing none listed (in iTunes) but they are on the iPhone still. This is annoying. I have reset sync history, I deleted through the iPhone storage area. Nothing seems to work. Any ideas?




iPhone 14 Pro Max, iOS 18

Posted on Feb 3, 2025 11:53 AM

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Feb 4, 2025 01:55 PM in response to JohnnyDog12

JohnnyDog12 wrote:

... I deleted through the iPhone storage area. Nothing seems to work. Any ideas?


You mean you did something like this:


To remove music from the device go to Settings > General > Device Storage > Music > Edit. From there you can either select All Songs or individual artists to delete.


If that isn't resetting things then backup the device, preferably to both a computer and to iCloud, then restore it to factory settings, i.e. restore as a new device, after which restore your backup. When that is done you should be able to select new content to sync and have it copy over properly.


tt2

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iPhone not syncing music properly with iTunes on Windows 11.

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