Adobe Acrobat files not available in Files app

When using the Files app on iPadOS 18.3 I have Acrobat and Adobe Scan listed as file locations. Clicking on

Acrobat results in an error screen: “Content unavailable, contents could not be displayed due to an error.”Clicking on Adobe Scan shows all files.

iPad Pro, iPadOS 18

Posted on Feb 1, 2025 01:43 AM

Similar questions

PDF file not visible in files Pdf file automatically disappeared. when I search it’s visible,but I can’t open pdf it shows doesn’t exist. didn’t expect this from apple such a worst experience. Please someone try to help me my whole hard work wasted 😭😭
854 1
PDF files getting refreshed automatically While opening certain pdf files from the files they are frequently getting refreshed automatically and making it impossible to use the mark up function as the highlights made were getting deleted whenever the file is getting refreshed
952 1
PDF file "is damaged" trying to open in Books I have some PDF ebooks I would like to open in Books. They open fine in Adobe Acrobat (my default app for PDFs, which I need to keep as my default PDF open setting for work reasons), and also in Preview if I select that from ctrl + click > "Open With." However, if I try Open With > Books, or go to Get Info and change the "Open with" there to Books, and then try to open it either from the Finder or from Books after importing it, I get the error message "XXXX.pdf is damaged and can’t be opened. You should move it to the Trash." When I hit cancel in that popup I get a secondary error, "The application “Preview.app” can’t be opened. -128". For the one file I'm mainly concerned about I have tried: downloading it from the site again in Safari; downloading it from my Dropbox and then my Drive; and using Preview to export it as a new PDF and try to open that. I tried a solution from another answer about using a terminal command to remove the "quarantine" attribute, and that also did not work. When I go to Security and Privacy I can't access Gatekeeper settings even after clicking the lock and entering my admin password (which may be a whole other problem, who knows). I can open it in Books on my iPhone fine, but I really wanted to be able to read this file in particular on the bigger screen on my Mac since it's designed to be viewed in a 2-page side by side display. (And I realized while trying this that it throws the same error for a number of other PDF ebooks I've imported but hadn't tried to read yet.) Is there any other option to get it to trust the files?
781 3

1 reply

Feb 1, 2025 02:51 AM in response to zolblu

You may need to remove and re-install your Adobe App. Ensure that you have a backup of your Adobe files before deleting the App from your iPad.

Perform a forced-restart of the iPad before reinstalling the App from the App Store.

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Adobe Acrobat files not available in Files app

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up