Hi,
I have activated stolen device and I can't turn it off without your help because my face id doesn't work.
Please can you help me? Because I have passwords that I can't open the passwords that I have saved.
iPhone 12 Pro Max, iOS 17
A fair question, and to be honest, I’ve not YET experimented w/ the family “iOS 18 test phone” (as it’s presently “in-service”)… but the assertion was based on this passage:
Source:
Find your lost iPhone or iPad - Apple Support
Just wondering, could you also turn off Stolen Device Protection at a familiar location where it doesn’t require your Face ID?
I figured it out Chattanoogan, you have to log onto iCloud.com/find on the web then select your iPhone from the list and remove from account. That doesn’t require Face ID and will turn off Activation Lock (Stolen Device Protection). Then you can turn Find My back on after. Also if you erase your iPhone and restore from a backup, Stolen Device Protection will still be activated.
Wait until you are at a familiar location to turn it off Stolen Device Protection.
About Stolen Device Protection for iPhone - Apple Support
Then regarding your Face ID not working, there may be something wrong with your TrueDepth camera. Please review the following articles.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If the above doesn’t help, please make a reservation at your nearest Apple Store Genius Bar or Apple Authorized Service Provider for diagnostics.
I haven't tried this path from the website, but it is possible to request a code via voice, and I have used that path to obtain a code:
Get a verification code and sign in with two-factor authentication - Apple Support
If it’s ONLY asking for FaceID the only way to recover is to reset the phone (which completely erases it) followed by a restoration from a backup
Dang … that’s good.
Fly in the Ointment for many:
You can’t remove your phone from your account in online FindMy unless you have a means to receive (or self-generate) the 2FA Verification Code.
And FAR too many “single device users” simply don’t have separate Trusted Numbers.
So have I, in fact several of my trusted numbers are specifically configured to deliver as “voice” … but they had to be explicitly configured that way.
When presented the list after clicking “Didn’t receive code” one isn’t presented with a voice/sms “choice” … the line’s delivery method must be preconfigured. (Nor does the displayed list tell the user which numbers use voice and which use SMS delivery)
I don’t think that the default settings which most users “accept” — i.e. those users who don’t setup additional trusted numbers — will send voice to their own device’s number.
However, some “experimentation” might seem to be in order. 😉
Adding on, for single device users they could do an activation lock removal request.
The SDP-locked iPhone should be able to receive a voice call for two-factor, and will usually be a trusted number.
Only if the user explicitly set it up for voice delivery of the code.
Is it not “defaulted” as SMS delivery?
I think I’ll write a user tip about this later!
Try from home.
I also believe this is the only way to remove Stolen Device Protection when Face ID doesn’t work.
What to do when face id doesn’t work and stolen device is on?
