WhatsApp call issue in locked mode on iPhone 14 with iOS 18.2.1

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Level 1

5 points

WhatsApp call issue in locked mode on iPhone 14 with iOS 18.2.1

Hello, I recently purchased an iPhone 14 from a well known outlet in Sweden and ended up in a problem while using WhatsApp. I am not able to receive WhatsApp call when the phone is in locked mode after whatever duration that is selectable from Settings->Display & Brightness->Auto-Lock menu. This happens irrespective of if I switch to home Wi-Fi or the data in Sim. I upgraded my iOS to 18.2.1 and tried all the recommendations including upgrading WhatsApp and all that is normally available in google including resetting network settings a few times. Still the problem is there. Any suggestion how to solve it. Many thanks.

[Re-Titled by Moderator]

Posted on Jan 26, 2025 04:36 AM

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Answer 1

soubhikAB Author

Level 1

5 points

Jan 26, 2025 05:41 AM in response to Jeff Donald

Many thanks. I tried to contact them by filling the form once again from the device that has this problem. The form is found once again from Google: https://www.whatsapp.com/contact/noclient

The answer is attached.

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Answer 2

soubhikAB Author

Level 1

5 points

Jan 26, 2025 05:20 AM in response to soubhikAB

Thanks a lot. Tried to reach WhatsApp support from the phone that itself has the problem. But the reply I got is not satisfactory. It is just an automatic chatting service and eventually it said they do not support problems regarding notifications by e-mail or chat. Is there any other way of contacting WhatsApp support? Many thanks.

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Answer 3

Jeff Donald

Level 8

41,418 points

Jan 26, 2025 05:30 AM in response to soubhikAB

Yah, they don’t have the best support or reputation for supporting their customers. The app has been updated about 25 times since iOS 18 was released 4 months ago. Their last update was 4 days ago. I’d just keep updating the app and hope they get around sooner rather than later.

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Answer 4

soubhikAB Author

Level 1

5 points

Jan 26, 2025 05:44 AM in response to soubhikAB

Just on a different note, can this be a problem of the phone hardware? Essentially what is happening is the App becomes off line when the phone is at Locked screen. Not connected to internet. When the phone is in use everything works fine. I hope it is not a bug in iOS since another device uses the same iOS 18.2.1 where WhatsApp works fine.

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Answer 5

Jeff Donald

Level 8

41,418 points

Jan 26, 2025 05:55 AM in response to soubhikAB

Sounds like an app issue to me. Maybe try asking in WhatsApp community. If there isn’t one, maybe try Reddit. There aren’t many contributors here that use WhatsApp. I try to avoid most Meta products because of their bugs and security/privacy issues.

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Answer 6

Jeff Donald

Level 8

41,418 points

Jan 26, 2025 04:45 AM in response to soubhikAB

I’d try contacting support at WhatsApp.

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WhatsApp call issue in locked mode on iPhone 14 with iOS 18.2.1

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