I recently submitted my Apple Watch Series 8 for replacement under warranty due to it causing a burn on my wrist. However, Apple denied the replacement, claiming it doesn’t qualify under warranty. I’d like to know how I can contact a live chat agent to discuss this further. Additionally, am I eligible for compensation for the burn and inconvenience caused?
Apple Watch Series 8
You would only be eligible for compensation if you could prove in a court of law that it was Apple's negligence and not your skin allergy or some other environmental contamination despite millions not having any problem.
in the mean time my personal advice:
Wear it on the other wrist til the lesion heals
Wash your wrists night and morning
Do not wear it overnight!
Clean the watch back and strap with a damp face cloth
Moisturise at night and if you have a dusty job apply barrier cream in the morning.
If it persists see a dermatologist.
these are the ways we know of to contact apple
And
or
And
or
Contact - How to Contact Us - Apple
Or
Bar Reservation and Apple Support Options - Apple
apple took my watch and I haven't received any device in exchange for 4 months now, it's an iStyle store in Serbia
That is between you and the retailer, iStyle is a reseller AFAIK
Apple denied warranty replacement – how to get live chat and compensation?
