Apple launches Apple Store app in India
The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After having my Mac lap top for more than 6 years (starting around 2013), it died and I honestly can’t remember what happened. I do remember it had a virus in it and an independent IT guy cleaned it up at the time (around 2016). Then just died and would never turn on except for a blank screen. Any suggestions? And if I brought it to Apple, would they charge me for this?
I don't think that Apple will attempt to retrieve your files. That is not their responsibility. You could take it to an Apple authorized repair specialist and get a quote for the work needed. Most likely it will be expensive. That said, it points out the need for backup of a computer. Does this mean that your current computer is also not backed up?
Thank you. Yes, My current computer is backed up
Needing files from old 2013 Mac laptop
