iPad 7th gen stuck in reset mode after iOS 18 update, seeking non-Apple tablet recommendations
To whom it may concern,
On Wednesday, I attempted to update my ipad (7th gen) to iOS 18. This failed due to error 1109 and the ipad is now stuck in reset mode. I called apple support and attempted to finish the update on the Apple Devices app on my PC, however it still didn’t work. I was told that I would have to reset it to factory settings, thus losing 2+ years of college notes, files, photos etc. I had some of this backed up but not all of it. On Thursday evening, I attempted to reset the iPad to factory settings, and the same error 1109 message came up. I entered a chat with your support and attempted the same thing again on iTunes as they advised and was still unsuccessful. I was told to bring the device to an Apple Select store.
Today I visited the Apple Select store on King Street in Dublin and one of the employees spent 45 minutes attempting to reset the iPad. He was also unsuccessful. I was told that there was nothing they could do for me. I was also told that they had seen this issue occur on both iPhones and iPads, where an update would fail and the device would freeze in reset mode. I was told not only do they not know what caused it, but there was no way to fix it.
After searching online discussions, I have found that this specific error code and issue is a common problem with the ios 18 update. Yet not only was the update was still offered to devices months after the original roll out, but the error code is not even on your website to help users with the issue. I find it hard to believe that you are unaware of this issue as many Apple Users have been vocal on your community discussions about it.
My device was in perfect condition. I had never broken the screen or downloaded a virus. When I attempted to install an update that YOU rolled out, my device completely crashed and cannot be fixed. Since it is no longer under warranty, I cannot get a replacement.
This ordeal has caused me a great amount of stress and upset. I have always been an Apple user and now I have no confidence in your products. Seeing as I did not break the device and it was YOUR update which broke it, I should be entitled to an extended warranty coverage, a free repair or a free replacement.
I hope to hear from you soon as I need an iPad before the new semester at college starts in January.
Seva Kelly
This was the email I sent on the 6th of December 2024. After being assured that the matter had been escalated to the relevant department and that I should be expecting a reply soon, I trusted that my concern had been taking seriously. However I still have not heard back today. This tells me that Apple does not care about their customers concerns and that I should stop buying apple products. Perhaps I will invest in a Samsung tablet. Any recommendations on non-apple tablets that are good for college lectures (I am a healthcare student and like to annotate anatomical diagrams)
[Re-Titled by Moderator]
