Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

How can I remove a lost iPhone from my account?

I let someone else use an iPhone on my account. It is lost, it is almost brand new, and they don’t care about it anymore. Why can I not delete this or add it to my account?





[Re-Titled by Moderator]

iPhone 16 Pro

Posted on Jan 17, 2025 7:38 PM

Reply
1 reply

Jan 17, 2025 7:56 PM in response to PennyJanes

Here is the usual sequence for relinquishing ownership of an Apple iPhone:

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


Use the no-longer-have sequence.


Given it’s trivial to take over an Apple Account from a trusted device, you could have lost (or did lose?) control of the Apple Account. Which is a larger problem.


If the iPhone is tied to their account, you’ll need to present proof of ownership to Apple, and request Activation Lock be removed. This if the person holding Activation Lock don’t follow the above-linked sequence to relinquish their iPhone ownership to you.

How can I remove a lost iPhone from my account?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.