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The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >
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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
It doesn’t matter if it’s fully charged or at 35% charge my new iPad is shutting down unexpectedly. About every other day. I charge it every night as I use every morning. I also use it for extended periods of time.
Sometimes I can get it back up fairly quickly but other times it doesn’t respond for a bit. Not good in the middle of a conference call.
Do I have a serious issue here with the battery?
iPad Air, iPadOS 18
Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Did you try resetting all settings? Settings / general / transfer and reset / reset all settings.
If it doesn’t work, contact Apple Support
try updating to 18.2.1 update
if it doesn’t work reset setting by backing up your data to iCloud.
if that also fails then contact your nearest Apple Store.
Brand New iPad Air M2 shutting down unexpectedly
