Unable to redeem Apple Gift Card as code is unreadable

Hi, I have a claim that I never completed on file for a $400. Apple card the activation numbers where unreadable. I have just purchased another card with the same issue. I have copies on both. Please advise me on the procedure I need to take.

Thanks



[Re-Titled by Moderator]

Posted on Jan 17, 2025 3:18 PM

Reply
2 replies
Sort By: 

Jan 18, 2025 3:49 PM in response to Shena263

If you can't read the code on the back of your card because it's scratched or damaged, Contact Apple Support.


Keep in mind, you might need to provide:

  • An image of the full front and back of your card.
  • A sales receipt showing when your card was purchased.
  • The serial number from your card. 


Learn more ⇢ If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

Reply

Jan 18, 2025 3:47 PM in response to Shena263

Please follow the steps in this Apple Support article. 


If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 


Contact Apple Gift Card Support


If you receive a request for payment using Apple Cash, or If you believe you are the victim of a scam, please contact Apple Support and report it to local law enforcement.


You may also report the scam to the FTC Complaint Assistant and to the FBI’s Internet Crime Complaint Center

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to redeem Apple Gift Card as code is unreadable

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.