Why am I being charged twice for the same subscription on App Store?

Question

Why am I being charged twice for the same subscription on App Store?

Hello,

Jn November, I was charged $7.99 for a subscription, and I continued using the app as usual. However, after 7 days, when I tried to download a project, I received a message saying I couldn’t do so because my "PRO" package wasn’t paid for. But it had been paid just a week earlier. To avoid delays, I ended up paying for the subscription again that month for $9.99. I assumed it was some sort of glitch and that the first payment hadn’t gone through properly.

On December, the exact same issue happened. Yesterday, I was charged $7.99, and the next day, I noticed an additional charge of $9.99. Why am I being charged twice? I kindly request a refund for the second charge from both months, as it appears I was double-billed.

Thank you for your attention to this matter.

[Re-Titled by Moderator]

iPhone 14 Pro

Posted on Jan 17, 2025 6:22 AM

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Answer 1

kgsc2000

Level 1

24 points

Jan 18, 2025 2:24 AM in response to aliaksandra19

You’re most likely being charged twice because you didn’t cancel the first subscription of $7.99. You can do this by going to Settings > Your Name (Apple Account) > Subscriptions, and cancelling the $7.99 subscription there.

You may also be able to request a refund for the subscription you didn’t want but still got charged for. Request a refund for apps or content you've bought from Apple.

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Answer 2

Limnos

Level 10

421,339 points

Jan 18, 2025 6:28 AM in response to aliaksandra19

If you're only seeing this on a financial statement, check you haven't subscribed to the same service twice, once through Apple and a second time directly with the service provider. E.g., Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Join Apple Music on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support - "Make sure to join Apple Music through either Apple or your mobile phone service provider, so that you're not charged by both."

Click on this link to read what to do "If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement" --> If you see 'apple.com/bill' on your billing statement - Apple Support Note, if you are a Family Sharing organizer, purchases or subscriptions made by another family member may be charged to your card but will not appear under your purchase history or subscriptions. Ask family members about those or check the email receipts Apple sends you for any purchase charged to your Apple Account.

If you need further assistance contact Apple.

1. Click here to go to Billing & Subscriptions --> https://getsupport.apple.com/?PGF=PGF63006

2. Select: Subscriptions & Purchases

3. Select: Unrecognized charge.

4. Click on Continue.

5. Choose a solution or article, or scroll down to contact methods and select a chat or phone call.

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