Unauthorized deductions by Apple from Apple Wallet

Question

Level 1

11 points

Unauthorized deductions by Apple from Apple Wallet

On 15 Jan 2025, 2 transaction happened from my apple wallet for amount AED 1200 & AED 1200.

Merchant shown is APPLE.COM/BILL in both the case. I have no idea for what the amount was deducted from apple wallet linked to Dubai First credit card.

Also surprise is that I did not open the wallet for payment. No OTP triggered.

Kindly suggest what to do now... In addition to this I need to pay Credit Card Bill, so the loss now is AED 4800

[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Jan 17, 2025 01:01 AM

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Answer 1

Jeff Donald

Level 8

41,406 points

Jan 19, 2025 05:15 AM in response to ramesh509

This is not Apple Support. Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment.

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

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Answer 2

Jeff Donald

Level 8

41,406 points

Jan 17, 2025 04:07 AM in response to ramesh509

These are not Apple Pay transactions. Your card details are compromised and were added to another users Apple Account. Your Apple Account (formerly Apple ID) may be compromised as well. Because they were not Apple Pay transactions and a OTP would not have been used. The scammers have the numbers on the card and entered them manually in their Apple Account and then charged items to their Apple Account. Thus no OTP or Wallet app needling to be opened.

Contact your bank and report your compromised card and fraudulent charges. Change the password for your Apple Account as a precaution.

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Answer 3

ramesh509 Author

Level 1

11 points

Jan 19, 2025 04:16 AM in response to Jeff Donald

Hi Jeff, I do not know who your are, but let me update you... Apple Music is compromised and this happened when you click anywhere in Radio tab.. This click is trigging for a payment and directly opens up apple wallet for payment.

Please call me in case you like to speak

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Unauthorized deductions by Apple from Apple Wallet

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