I can’t update my iPad air
I can’t update my iPad Air let me help to update the software we spend the money on your product what the use to buy apple products we can’t update.... I can’t download anything why
iPad Air, iOS 12
I can’t update my iPad Air let me help to update the software we spend the money on your product what the use to buy apple products we can’t update.... I can’t download anything why
iPad Air, iOS 12
...we spend the money on your product what the use to buy apple products we can’t update...
You are not addressing Apple here but other end users. If you wish an Apple employee to see your compaint, I invite you to use this feedback link:
We are not Apple's complaint department.
FYI, the original iPad Air was discontinued almost 9 years ago.
...we spend the money on your product what the use to buy apple products we can’t update...
You are not addressing Apple here but other end users. If you wish an Apple employee to see your compaint, I invite you to use this feedback link:
We are not Apple's complaint department.
FYI, the original iPad Air was discontinued almost 9 years ago.
The first generation iPad Air can only be updated to iOS 12.5.7.
Apple ended major update support for the iPad Air1 in September 2019 - although this and similar models continued to receive occasional “point” security updates, the most recent being released January 2023. These devices cannot be updated to iPadOS 13 (or any later major versions of iPadOS) as the internal hardware does not meet the minimum technical requirements (CPU capabilities and available RAM) for newer versions of iOS/iPadOS.
Ultimately, all electronic devices and computers have a support lifespan - at the end of which they are likely to be technologically and technically obsolete.
Whether or not you are able to update your iPad to a newer version of iOS/iPadOS will be dictated by the iPad model - and the currently installed version of iOS. You can find this information here:
Settings > General > About
Not sure which iPad you have? Identify your iPad model.
As of 6 January 2025, here is a list of the highest version of iOS supported by the older models of iPad (for simplicity - “generations” are shortened to a number) that are restricted in their ability to be updated:
32-bit devices (obsolete)
iPad1 - iOS 5.1.1
iPad2, iPad3 and iPad mini1 - iOS 9.3.5 (WiFi Only models), iOS 9.3.6 (WiFi+Cellular)
iPad4 - iOS 10.3.3 (WiFi Only), iOS 10.3.4 (WiFi+Cellular)
64-bit devices
iPad Air1*, iPad mini2 and iPad mini3* - iOS 12.5.7
iPad Air2, iPad mini4 - iPadOS 15.8.3
iPad5, iPad Pro (9.7"/12.9" 1st generation)* - iPadOS 16.7.10
iPad6, iPad Pro (10.5"/12.9" 2nd generation) - iPadOS 17.7.3
(*) obsolete
Newer models are all able to be updated to the current version - iPadOS 18.2.1
I can’t update my iPad air