Why is Genmoji not working on my iPad Air?

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Level 1

4 points

Why is Genmoji not working on my iPad Air?

I have an iPad Air 2024, it has the latest software update, but for some reason the Genmoji function does not work. I tried all the methods, but with each of them the Genmoji key appears for a moment, and before I can press it, it disappears. And so after each reboot.

[Re-Titled by Moderator]

iPad Air (M2, 2024)

Posted on Jan 14, 2025 10:36 AM

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Answer 1

Zachyy

Level 5

6,974 points

Jan 15, 2025 10:04 AM in response to parviz290

First please take a look and see if you qualify for Apple Intelligence.

How to get Apple Intelligence - Apple Support

If you do qualify, this may be a software issue in which you should try a force reset procedure as shown below.

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo

Force restart iPhone - Apple Support

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