Face ID disabled due to TrueDepth camera issue on iPhone

A problem was detected with the TrueDepth camera. Face ID has been disabled.




[Re-Titled by Moderator]

iPhone 11, 17

Posted on Jan 14, 2025 09:00 AM

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Question marked as Top-ranking reply

Posted on Jan 14, 2025 09:09 AM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

7 replies
Question marked as Top-ranking reply

Jan 14, 2025 09:09 AM in response to smush288

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Repair Request.



Need more help?



Click ▶︎ Check Repair Status. 🔧



Good luck! 👋🏼😉

Jan 14, 2025 09:07 AM in response to smush288

There may be something wrong with your TrueDepth camera. Please view the following articles. ⇢ 


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If the above doesn’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics. ⇢ 


Genius Bar Reservation and Apple Support Options - Apple 

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Face ID disabled due to TrueDepth camera issue on iPhone

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