I just requested OS 18.2.1 be uploaded tonight. Face id gone. Suddenly I'm unable to use face id. It was suggested I turn off content restrictions under screen time. They were already off.
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
Follow these steps, testing after each step:
If that didn’t work, then it could be a hardware issue.
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Repair Request.
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
Are you saying your Face ID is not working or it’s not showing up in Settings?
There could be two reasons for Face ID not showing up, you either have screen time restrictions, which we have crossed out. Or you have an IT administrator that manages your iPhone and is not allowing Face ID.
If Face ID is not working, there may be something wrong with your TrueDepth camera. Please view the following articles. ⇢
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If the above doesn’t help, please make a reservation at your nearest Apple Store or Apple Authorized Service Provider for diagnostics. ⇢
Genius Bar Reservation and Apple Support Options - Apple
Face ID not working on iPhone after iOS 18.2.1 update
