Unable to set up Face ID on my iPhone 11 Pro

Face id can't be configured on my iphone 11 pro



[Re-Titled by Moderator]


iPhone 11 Pro, iOS 18

Posted on Jan 9, 2025 09:04 AM

Reply
1 reply

Jan 9, 2025 09:11 AM in response to célia194

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.


If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support


If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to set up Face ID on my iPhone 11 Pro

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.