Can't move or scale circle when adding face

This issue outdates covid, since around 2018, when adding a face detection circle to a picture, it is not possible move or scale the circle.


It was good to be able to do this in old versions of Photos.

Posted on Jan 9, 2025 08:37 AM

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8 replies

Jan 9, 2025 01:23 PM in response to Levente Orban

To narrow things down, try these steps:

  • Restart the computer (of course, you've done this)
  • Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 


Those are the easiest things to try first. Then try these:

  • Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
  • Make a new user and see if the same problem recurs with it
  • Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon.


The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.


Let us know what happens…

Jan 9, 2025 08:46 AM in response to Levente Orban

Though you don't tell us, I'm guessing that you're talking about a Mac, not an iPhone or iPad? Which OSs are you talking about.


On a Mac, the one problem we sometimes have (though completely unrelated to the SARS-CoV-2 virus) is that the circle refuses to move, because Photos thinks you're still in the info window and wants to drag the picture there, or something like that. In that case you need to tap on the picture to let Photos know you mean "on the picture," and then you can move the circle. Or, you can just type the name first, and then move the circle.


Does this work for you?

Jan 9, 2025 09:56 AM in response to Richard.Taylor

Hello Richard,


Thank you - your quick reply and excellent inference model (yes, the issue is on a Mac) triggered me to make a small video illustrating the glitch:

https://youtu.be/gxAdAqrGw6A


In the video, (I think) I am attempting to follow your advice, without success. Indeed, mechanistically unrelated to SARS-Cov-2, emotionally it feels like long-covid.



Jan 9, 2025 01:11 PM in response to léonie

Thanks Léonie, I have tried all that but no luck. It's been like this for 6-7 years and had a chance to restart the app and the Mac on a number of occasions times, including buying about half a dozen new Macs. This is the behaviour currently on a freshly set up Mac. The photos library on the other hand dates back to ~2006, but has been upgraded with each Mac release.

Jan 9, 2025 01:52 PM in response to Richard.Taylor

Thanks for the great tips.


Rebooting the Mac in Safe Mode, and starting Photos produced, at first, a peculiar behaviour: as I dragged the face detection circles near Steve Jobs' face, multiple other circles were revealed underneath. There were a few glitchy movements and I thought I would close the application, start it again and record it for you as a screen-share. However, on second trial, the behaviour was corrected and I was able to drag and scale face detection circles fine. I tried doing it on several other photos with success.


Even better news is that I booted the computer normally and the face detection circles are behaving correctly again, just like before 2018.

Jan 9, 2025 02:04 PM in response to Levente Orban

If your Photos Library dates back to 2006, it may contain older videos and image files in a legacy format, that are no longer supported by the current system version. Have you checked the older media in your library for compatibility, when you upgraded from maOS 10.14 Mojave to macOS 10.15? Such legacy items can cause Photos or its background processes to hang and need converting to another format.

Jan 10, 2025 08:00 AM in response to Levente Orban

Levente Orban wrote: … multiple other circles were revealed underneath.

Ha! Happens to me, too. I've clicked to get a circle, can't move it, clicked again, and again, and when I finally get the focus back to the picture I find it made a circle every time. Never with Steve Jobs, though. It happens most when there's already a face circle there, so I don't see a new one form.

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Can't move or scale circle when adding face

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