Unable to update my iphone Ebay app

I have an iphone 14. Unable to update my Ebay app. Any suggestions? I've tried troubleshooting but no success.

iPhone 14 Pro Max, iOS 18

Posted on Jan 6, 2025 03:24 AM

Reply
7 replies

Jan 6, 2025 04:06 AM in response to CJCharmer

It sounds like the app on the device you were using was downloaded using his account. Apps are permanently linked to the accounts used to purchase them. You need to delete the app entirely and download it with your account.


Family Sharing of apps is also possible but since he is deceased his account should no longer be accessible for the purpose of sharing apps.


For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member’s Apple Account - Apple Support


Legal - iCloud - Apple

IV. D. No Right of Survivorship

Except as allowed under Digital Legacy and unless otherwise required by law, you agree that your Account is non-transferable and that any rights to your Apple ID or content within your Account terminate upon your death. Upon receipt of a copy of a death certificate your Account may be terminated and all content within your Account deleted. Contact iCloud Support at iCloud - Official Apple Support for further assistance.


Jan 6, 2025 03:47 AM in response to Jeff Donald

Thank you for your quick reply. I've been selling/buying on ebay for well over 20 years. I suddenly am unable to access the iphone app (in fact it no longer shows up on my iphone). I go to App store, put in ebay.com it prompts me to 'update'. when I do, my deceased husband's email shows up (email no longer in service!). I tried to put my email in but it does not work. This is the message that pops up when I click on "update"

"Your Apple account (his email shows up), or password is incorrect. Try again"

Jan 6, 2025 03:58 AM in response to Jeff Donald

To be honest, I don't know. He passed away suddenly in March of 2023 and I'm still dealing with passwords, apps etc.. However, my app worked fine until suddenly it required "update". My deceased hubbie's phone and email are no longer in service. I thought I could delete and reinstall the ebay app, but weirdly the icon is missing now from my iphone 14! I sell regularly (same acct. for 20+ years) and now cannot access on phone when not home.


**Ok- I was able to locate the Apple ID's. His was not the same as mine nor was his pw Both were separate accounts.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to update my iphone Ebay app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.