Unable to access personal information and sign out on Apple device
Can’t access my personal information and payment and shipping..moreover my sign out also is not working
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
Can you tell us more? What do you see?
Check these possibilities:
● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.
- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings - Apple Support
Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Allow Changes and turn on.
- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.
● Situation where a VPN was preventing action —> Unable to sign out of my Apple ID on my i… - Apple Community