Krugerkumba Author

Level 1

9 points

Background App Refresh is not working for few apps after iOS 18.2 update

I have noticed after my last update to IOS 18.2 that now I am no longer receiving notifications. When I unlock my phone and go into WhatsApp or Outlook it only refreshes then and thus I am now missing important messages or emails.

if the phone screen remains on then the apps refresh, but as soon as the phone auto locks the notifications and the apps no longer work.

IPhone will need to sort this out urgently as I have now reverted back to my Android to ensure I get my Messages and emails.

[Re-Titled by Moderator]

iPhone 13 Pro, iOS 18

Posted on Dec 29, 2024 12:09 PM

Reply

Similar questions

7 replies

Level 8

41,700 points

Dec 29, 2024 4:50 PM in response to Krugerkumba

Please follow this path,

iPhone > Settings > General > Background App Refresh > turn on refresh for the apps you want to refresh in background. If background refresh is on, momentarily turn it off, then back on. Restart your iPhone.

Reply

Jan 2, 2025 1:56 AM in response to Krugerkumba

Same for me after updating iOS 18.2

Reply

Krugerkumba Author

Level 1

9 points

Dec 30, 2024 3:30 AM in response to Jeff Donald

Good day Jeff,

Thank you for your response.

I did exactly as you said with out avail.

i have check all the settings of the apps, notification settings etc.

non of this worked.

i must mentioned this has also happened to my wife’s IPhone as well as my daughters IPhone. This is not my phone only that is doing this.

This can only be a bug in the software.

Reply

Jan 2, 2025 1:54 AM in response to Krugerkumba

I have the same issue, I tried the same way but it’s not working

WhatsApp Snapchat not working

Reply

Level 8

41,700 points

Dec 30, 2024 6:12 AM in response to Krugerkumba

Do you use Low Power mode? Low Power mode prevents background activity.

Have you tried both WiFi and cellular connection?

Have you updated both apps to latest versions? WhatsApp has been updated 13 times in just last month.

Reply

Level 8

41,700 points

Dec 30, 2024 3:35 AM in response to Krugerkumba

If it was a bug in the software it would be affecting more Outlook users than the three of you. 😀

Do you use a VPN?

Reply

Krugerkumba Author

Level 1

9 points

Dec 30, 2024 5:54 AM in response to Jeff Donald

We do not use a VPN.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Background App Refresh is not working for few apps after iOS 18.2 update

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up