HomePod mini is unresponsive

Subject: Issue with HomePod mini – Unresponsive to touch and behaving erratically

Dear Apple Support,

I am reaching out regarding an issue with my HomePod mini. The device is unresponsive to touch and frequently turns on by itself without any commands. As a result, it starts controlling my smart home devices unexpectedly.

Here are the steps I have already taken to try to resolve the issue:

1. I have performed a hard reset multiple times – both via my MacBook and manually.

2. All devices (HomePod mini, iPhone, and MacBook) are updated to the latest software versions.

3. I have signed out of iCloud on the HomePod mini and signed back in.

4. I have reviewed all settings, but the issue persists.

Despite these efforts, the problem continues to occur.

I kindly ask for your assistance in resolving this issue. If you require additional details or information, I am happy to provide them.

Thank you for your time and prompt response.

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