Hello, as I am trying to cut down on my screen time, I started to switch of my Iphone 11 at night. But now I found out that the ‘Screen time’ feature counts all the hours when my phone is actually off. So I can’t use it anymore to assess my actual screen time. How is this possible and how can I fix this?
[Re-Titled by Moderator]
iPhone 11, iOS 18
Same here. I know for a fact that I turned off my phone between 3:30pm-10:30pm on Wednesday; completely powered down, and not plugged into anything (I do not manage a family plan or share screen time across devices). My usage on that day indicates that I was actively using something - which appears to be Settings - for the full 7 hours it was off:
I also want to cut down on and be more mindful of my phone usage, but this Screen Time bug is really messing with me. I'm trying to remember to close out of apps regularly, especially before I go to sleep (it's my wakeup alarm clock, so I do have to keep it on overnight), but I don't even know if that's any help, especially since the iPhone is logging screen time while it's completely turned off!
It’s annoying right??
I reported the issue to Apple Support and they are aware of it and trying to fix it, hopefully a future update will solve this problem but they couldn’t say when..
I just got off the phone with support, he checked everything but couldn’t find the source of the problem.
However he did mention that the issue is known at Apple and that they are working on a solution. It will be included in a future update but he couldn’t say when.
until then I’ll just to back to flight mode at night, that does seem to work with regards to the screen time registration. Thanks!!
Thanks for the screenshot. I have seen this same issue posted many times here on these forums and have yet found a reason why it still reports that as Screen Time. I do not see that on my device, which makes it difficult to troubleshoot on my end.
I understand that it is not helpful at all reporting Screen Time when you are not actively using the device and I agree it makes no sense at all when you are trying to reduce your Screen Time. You deserve an answer as well as others who see the same thing and you always have the option to contact Apple directly, but I will continue to help any way I can to figure out why some are seeing that on their device and others are not.
Hey, this happened to me too, and I think it’s because of the updates. After I Switched to developer betas my screen time completely broke and It doesn’t work now too. I think you used some update or something like that.
Same issue here 🙋🏼♂️
My phone was off for 3 hours and it’s counted as screen time.
Thanks so much for trying to help!
The answers to your questions:
Thanks again for trying to solve the puzzle, I think I will try and contact Apple especially since you mention there are others with the same problem!
Yes I do! It’s in Dutch but you can see how at 6.48 AM it has already counted 6h and 44 mins of screen time, although I only switched my phone on just after 6 AM.
Do you have a screenshot of what you are seeing?
Thanks for the update and it is good to know they are aware of it and working on a solution. That is a good sign. Not unusual that they would not give a date for the update as there very rarely is a public announcement of the release schedule.
Thanks for info and if I am able to find an answer I will post here. Please update with any information you find out as well, so once and for all this will make sense.
My iPhone 11 count screen time when it’s off
