My account has been disabled in the App Store and iTunes.

I received the notification (even though I have done nothing wrong or different on my phone) and now cannot use iTunes. I contacted apple and was told that I may have violated a policy (despite no indication on the policy or what I apparently did) and they cannot reinstate my account. I have games and stuff I have been playing and working on for YEARS and creating a new account (which is what they told me to do) is super stressful because I’ll lose everything. Does anyone know of any other routes to take or anyone who has successfully gotten their accounts back??

iPhone 16 Pro Max, iOS 18

Posted on Dec 26, 2024 9:48 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 27, 2024 5:19 AM

Your post is unclear in what it reports. The message you quote is a fairly common one and is easily cured by contacting Apple. However, if Apple is telling you that your account is permanently locked then I don't know why you are seeing the "disabled in the App Store and iTunes" message. See If your Apple Account is locked, not active, or disabled - Apple Support


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked”, if available you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● According to various posts, Apple may permanently lock accounts for various reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is detecting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you can still use your equipment with a new account. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.



3 replies
Question marked as Top-ranking reply

Dec 27, 2024 5:19 AM in response to katey66

Your post is unclear in what it reports. The message you quote is a fairly common one and is easily cured by contacting Apple. However, if Apple is telling you that your account is permanently locked then I don't know why you are seeing the "disabled in the App Store and iTunes" message. See If your Apple Account is locked, not active, or disabled - Apple Support


● If a message says "your account has been disabled in the App Store and iTunes Store" or "You cannot login because your account has been locked”, if available you might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


● According to various posts, Apple may permanently lock accounts for various reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is detecting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you can still use your equipment with a new account. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.



Dec 26, 2024 9:57 PM in response to katey66

The standard Support Article for the message you received is here:

If a message says 'Your Media & Purchases account has been disabled' - Apple Support


It is usually related to a payment issue, but if Apple told you something different and specifically said the account cannot be reinstated, there is no additional help we can provide. I have seen no reports where an account was reinstated after service was terminated. We also have no idea what was done to cause that action, but you can review the Terms of Use here:

Legal - Apple Media Services - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My account has been disabled in the App Store and iTunes.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.