Unable to make in-app purchases after iOS 18.2 update

I updated my phone to iOS 18.2 and once this occurred, I was no longer able to do any in app purchases on my game apps. Before the update, I had no problem at all making in app purchases. I have already did some troubleshooting. There is nothing wrong with my cards that are added in my iPhone. It is not my bank. This is simply an issue that started occurring when iOS 18.2 was downloaded to my phone. When in my game app and if I attempt to do an in app purchase, it swirls and swirls and never goes to my payment info. There is no decline, just swirling. It freezes the app up so I have to close it out to even move beyond the swirling. I have seen many comments of people having similar experiences and seems like Apple wants to blame the customer but I have to disagree. This is an Apple iOS update issue. I really hope that Apple take these comments being made into consideration and go back to the drawing board to correct the issue. As of today, I still cannot do in app purchases because the swirling is still occurring.


[Re-Titled by Moderator]

iPhone 16 Pro Max

Posted on Dec 26, 2024 10:45 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jan 10, 2025 10:46 AM

As at this morning (10Jan) the Tier II support person stated the fix will be in the 18.3 update. The timeline for the update could not be confirmed. (This, after a month of emails/calls/etc running all the diagnostics/screenshares/reboots/etc/etc). #sigh


Can iOS 18.2.1 be rolled back to 18.1.1 when the in-app purchases worked?

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Jan 10, 2025 10:46 AM in response to sharonda135

As at this morning (10Jan) the Tier II support person stated the fix will be in the 18.3 update. The timeline for the update could not be confirmed. (This, after a month of emails/calls/etc running all the diagnostics/screenshares/reboots/etc/etc). #sigh


Can iOS 18.2.1 be rolled back to 18.1.1 when the in-app purchases worked?

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Jan 5, 2025 7:22 AM in response to sharonda135

We have also spent at least four hours on many phone calls, chats, and emails with Apple. That was after we did all of the things everyone has outlined here. According to Cheryl, the latest senior advisor I spoke with Friday, the engineers are aware of this and are working on it because the app companies are upset that people can’t purchase things. Of course, she was unable to give a timeline of when the engineers would have this issue resolved.

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Dec 27, 2024 8:39 PM in response to sharonda135

Exactly the same problem here on my IPad (it works on my IPhone) So I did everything from contacting developers, uninstalling and reinstalling the games…. to a full factory reset but the issue remained. Then I installed the B vers… and oups … the in app purchase worked. However YouTube and some other apps were blocked (they were not with the 18.2). So I gave up and reinstalled the 18.2 and sincerely hope that Apple will admit and fix this problem asap. 


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Dec 27, 2024 1:12 PM in response to ToastyMoogle

I believe they are aware or they should be now due to the attention brought to the matter. I have saw other people report something similar. Hopefully Apple will stop blaming the customer and the game developers and go ahead and resolve the issue. It’s clear that it’s an iOS update issue. This doesn’t appear to be an isolated issue at this point. Thanks for chiming in. The more reports received, hopefully pushes them to submit a new update to resolve it.

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Dec 29, 2024 8:25 AM in response to sharonda135

Same for me. Can make purchases on iPhone using Face ID but iPad not coming up with the Touch ID prompt.

Touch id working for opening device and bank apps etc. Just swirls on in game purchases and locks up. Contacted apple and games support but no answers yet after trying usual resets.

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Dec 31, 2024 4:06 PM in response to katjafromsoleuvre

I have been having the same problem on my IPad, I also had the problem where my notes folder in gmail would now open as a matter of fact I had delete everything in there , luckily I had a copy stored elsewhere. Please attend to this matter prioritizing your Apple customers.

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Jan 4, 2025 2:10 PM in response to sharonda135

Yeh, when I was in my call with them, they had share the screen and had me record the issue in action and then asked me to send the link, with more users coming forward with this, Apple will have to respond accordingly and appropriately in regards to this, it’s not just iPad 7 that’s affected, someone in a different discussion stated her kids iPad 9 was affected too, it MUST be iOS/iPadOS 18.2 that has this bug


This is why Apple should ensure each update is bug free before releasing it

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Jan 2, 2025 7:24 PM in response to stephrock

Definitely not the game developer’s issue. If it were, why is it only happening on iPad and not iPhone? I can purchase in-app on my games just fine on my iPhone. But I cannot on my iPad. How can they blame the game developers when this literally began to happen after installing iOS 18.2?

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Jan 2, 2025 7:15 PM in response to Jeff Donald

I’ve already had 2 text chats and 2 phone appointments with Apple about this issue. They are, in fact, blaming the app developers. But the developers of one game told me all in-app purchases go through Apple so Apple has to fix it. Then the Apple tech support guy responded that the game devs need to fix it…

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Jan 12, 2025 2:40 AM in response to sharonda135

Same here , iPad iOS update 18.2 overnight update , the very next day no purchases working .Apple even said try $1.00 purchase for credit to Apple wallet and that didn’t even work..I’ve done all the fixes even sadly reset twice with Apple (didn’t want to ) the second time they said full reset with no iCloud save.1 week of being hand balled from game developers to Apple to internet providers and back to Apple ,week 2 I’m still with no purchase ,I have credit,internet is fine , banks /funds all good and iPad is excellent ..It’s software ..sad that we can’t uninstall the update till it’s fixed then install.very frustrated,a game I’ve played for 8 yrs and never missed the monthly avatar award and this will probably be my first :( as every time I try and play and any purchase deal comes up , I have to close and reopen the game .apple said do the iOS extra bug fix update 18.2.1 and it did nothing


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Unable to make in-app purchases after iOS 18.2 update

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