Proof of iPhone remote erasure (with IMEI)

How to file a claim. Is your iPhone lost or stolen? If it's covered by AppleCare+ with Theft and Loss, you can sign in with your Apple Account and file a claim ...

iPhone Theft and Loss Claims - Official Apple Support

Unless this insurance company has never insured an iPhone before, they have to have a policy about what the accept. Call them and ask them.

If you erase the phone the only confirmation you will get is a message in the Find My app you use or https://icloud.com/find in your browser. No, Apple can’t send a confirmation, they don’t have access to your account (it’s a privacy feature).

Sureh25 wrote:

If not, can I obtain such a confirmation from Apple? It basically needs to say "we confirm that the iPhone with IMEI so'n'so has been remotely erased".

I don't think Apple Inc. will provide any such certificate.

Please be aware that a remote erase will only be initiated if the lost iPhone is connected to the internet. This means that for the remote erase command to be executed, the device must have an active internet connection. Without internet connectivity, the remote erase feature cannot function.

IdrisSeabright wrote:

Unless this insurance company has never insured an iPhone before, they have to have a policy about what the accept. Call them and ask them.

Or they have written their terms to make it extremely difficult to be able to collect on a claim…

Sureh25 wrote:

Thank you for your responses. I will clarify with the insurance company what it is that they mean. Concerning the phrasing being maybe optimized not to accept claims, I am not too worried about that. I live in a jurisdiction where that kind of behaviour would rapidly drive a company into the ground AND I have access to outstanding legal support in case they try to pull something dodgy.

Good luck!

Sureh25 wrote:

That message is what I expect. A screenshot of it would be more than sufficient for my case.

My only question is whether that confirmation will show the serial number and/or the IMEI of the device.

No, it will not show the IMEI or the serial number of the device.

Always a possibility.