Level 1

20 points

Windows 11 pc Apple devices does not detect iPhone 15

I changed from iTunes to Apple Music and Devices on my windows 11 laptop (24h2) a few weeks ago and it worked fine. A few days ago Apple devices stopped detecting my iPhone so I cannot sync, although file explorer does see the iPhone and I can open all the photo files on the iPhone on the laptop.

I have tried all the fixes I can find on the internet:

Different cables
Different USB ports
Restart iPhone and laptop
Update all Apple drivers on Device Manager (none had available updates)
Reinstall Apple devices from MS store

Does anyone have any ideas before I revert to iTunes in the hope that this might detect the iPhone?

Windows, Windows 11 (26100)

Posted on Dec 19, 2024 7:40 AM

⚠️

Top-ranking reply

kollstrom

Level 1

20 points

Posted on Dec 28, 2024 1:28 PM

The resolution for me - after several days of frustration - was to uninstall iPod Support from Windows 11 Programs and Apps. Didn't even have to restart; Apple Devices found my iPhone immediately :)

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Jan 9, 2025 4:12 PM in response to MikeJones111

Someone posted on the Microsoft Forum today that Apple fixed the problem. I reinstalled Apple Devices, and was able to sync my iPhone, iPad, and iPod easily, just like I could a few months ago. Thank you Apple for fixing the problem.

Zxen

Level 1

10 points

Feb 25, 2025 5:38 AM in response to pauldore

Open the Bluetooth Settings in Windows while your iphone is plugged in. If you see it on the list of devices, Remove Device. Then unplug your phone and plug it in again. That fixed it for me, weirdly.

Mar 1, 2025 1:07 AM in response to pauldore

I propose a new term for that behaviour: logrolling.

My reply would be: "It’s not my job to sort out incompatibilities between Apple and Microsoft for a product that Apple produces and that Microsoft endorses by putting it on the Microsoft store. Fixing that is Apple's job, so I'm referring YOU and Apple’s developers to Microsoft. Let me know how it goes. By the way… has anyone there even *heard* of social media?"

gotvet

Level 1

26 points

Dec 23, 2024 6:06 AM in response to pauldore

Hmmm…then perhaps a recent update? I am hoping that you will post anything that results from contacting Microsoft. Thank you for the update.

Dec 23, 2024 9:26 AM in response to tollbridge

i.e. I think that is an update to Apple Devices which is at fault - not the update to Windows which was a while ago for me as well.

pauldore Author

Level 1

20 points

Dec 23, 2024 11:38 AM in response to pauldore

I went through Microsoft support who went through the same steps that Apple recommended with no success. At the end they recommended that I contact Apple support. I really enjoy playing ping pong

gotvet

Level 1

26 points

Dec 28, 2024 2:19 PM in response to kollstrom

I might be having a moment of fog-brain, but how do you “uninstall iPod support from Windows 11 programs and apps”?

pauldore Author

Level 1

20 points

Dec 29, 2024 1:09 AM in response to gotvet

Go to settings,installed apps. Find iPod support from the list, right click and uninstall

pauldore Author

Level 1

20 points

Dec 29, 2024 1:11 AM in response to pauldore

Sorry. Go to Settings, Apps, Installed Apps and then right click iPod support in the list and uninstall

pauldore Author

Level 1

20 points

Dec 30, 2024 12:51 AM in response to kollstrom

Thanks for posting the solution Kollstrom, worked great

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Windows 11 pc Apple devices does not detect iPhone 15

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