My MacBook Pro automatically restarts few times before it finally opens

Hello


When I try to open my Macbook pro 2018, it automatically restarts few times before finally open. Sometimes it happens 1-2 times before the open, sometimes it's more.


I always see the same error in the log :


panic(cpu 0 caller 0xffffff7fa7f01e9a): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345


Is someone having an idea ?


Thanks



[Re-Titled by Moderator]

MacBook Pro 15″, macOS 14.7

Posted on Dec 18, 2024 05:45 AM

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6 replies

Dec 21, 2024 12:23 PM in response to DavidNubee

It is a GPU and/or Display issue. I've never seen that one first hand though. I have seen these Intel USB-C laptops reboot if the battery charge is 0%-1%.


Try booting into Safe Mode to see if that works.


FYI, the Logic Boards for these 2018-2020 Intel Macs tend to have a higher rate of failure than older models. I guess you could try a DFU firmware Revive to reset the T2 security chip & system firmware to see if that makes any difference....doubtful. While a DFU firmware Revive should not affect the data on the internal SSD, I would highly recommend have a good backup just to be safe since I don't know what would happen if the Revive process failed.


You can also try running the Apple Diagnostics to see if any hardware issues are detected. Unfortunately the diagnostics rarely find any issues even when a hardware issue is confirmed through other methods, but it doesn't hurt to try since any failure would confirm a hardware issue.

Dec 31, 2024 11:29 AM in response to jugdish259

jugdish259 wrote:

I've too have been experiencing the same with my Mac Book Pro (2018)

panic(cpu 0 caller 0xffffff7fb1701e9a): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345
Panicked task 0xffffff982b1f5bd8: 9 threads: pid 158: WindowServer
Backtrace (CPU 0), panicked thread: 0xffffff9cf6f53598, Frame : Return Address


I've tried formatting the hard disk and reinstalling Somona 14.7.2 as that's what was suggested at the Apple Tech Bar after they found nothing wrong from a diagnostic check.

I had 5 re boots yesterday and this on a completely clean Mac as I've not restored anything yet.

Very frustrating, not a cheap machine and a high spec to all me to study data science...

Surely there must be some logical explanation and fix?

If it occurs on a clean install of macOS where you erased the disk followed by reinstalling macOS and testing the computer in this state without installing any third party software and without restoring from a backup, then you most likely have a hardware issue of some sort, or you have encountered a macOS or firmware bug. Make sure to disconnect all external devices to eliminate them as a source of the problem.


The only other slim possibility is to perform a DFU Firmware Revive and/or Restore. This resets the T2 security chip & system firmware. With the "Restore" it also resets the SSD requiring macOS to be reinstalled through Internet Recovery Mode. The DFU Firmware Revive and Restore process does require access to another Mac, most likely running macOS 15.x Sequoia. I doubt this will help, but doesn't hurt to try if you have access to another Mac.

How to revive or restore Mac firmware - Apple Support


If you still have these Kernel Panics even under these conditions, then you will have to go back to Apple or an Apple Authorized Service Provider to have the laptop repaired.


Personally I would not spend any money on repairs for multiple reasons, plus the money spent on repairs is better put towards a new laptop (if you are staying with Apple, then the M-series Macs will be a huge improvement over the 2016-2020 Intel Macs with all their issues & design flaws).


By the way, it sounds like you are one of the few people posting on this forum who have properly understood how to test the computer with a clean install. Well done!



Dec 31, 2024 12:35 AM in response to uwe188

I've too have been experiencing the same with my Mac Book Pro (2018)


panic(cpu 0 caller 0xffffff7fb1701e9a): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t): AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine.cpp:345

Panicked task 0xffffff982b1f5bd8: 9 threads: pid 158: WindowServer

Backtrace (CPU 0), panicked thread: 0xffffff9cf6f53598, Frame : Return Address



I've tried formatting the hard disk and reinstalling Somona 14.7.2 as that's what was suggested at the Apple Tech Bar after they found nothing wrong from a diagnostic check.


I had 5 re boots yesterday and this on a completely clean Mac as I've not restored anything yet.


Very frustrating, not a cheap machine and a high spec to all me to study data science...


Surely there must be some logical explanation and fix?

Feb 13, 2025 06:50 AM in response to Habu_

Habu_ wrote:

I have the same issue with my MBP 2019 15', i7, Radeon Pro 555X. Dont know how to fix it =( Apple, please fix it

Apple is not here on this forum. We are just other regular users such as yourself.


If you want to get Apple's attention about a problem, then create a support ticket with Apple so they can investigate your specific case & assist you with resolving the issue. Unless people do this, then Apple has no clue about any specific problem or how wide spread it may be. Apple needs specific details & logs in order to assess the source of the problem before Apple will be able to offer a solution.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My MacBook Pro automatically restarts few times before it finally opens

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