Enabled managed accounts, some users don't have option to transfer account to organization
We've started the process of taking ownership of Apple Accounts/IDs using the organization domain email addresses, staffname@company.com. All staff that have Apple accounts/IDs received automated emails from Apple with a link that for most gives them an option to "Transfer to a work account" or "Keep as a personal account." We have several staff that have reported they only get the option to "Keep as a personal account."
How can we transfer their staffname@company.com Apple account to a work account for those that don't have the option to do so via the link/account management?
