Unreliable HomePod and home app

I have three HomePod minis and a HomePod and they are so unreliable. Some days they work when I use Siri other days I get the usual message. “I’m sorry this is taking too long” or “There’s a problem connecting to Apple Music” I go to the Home app and it shows they’re not connected to the Wi-Fi, but it clearly points to my broadband WiFi router. I restart them and they are connected to the Wi-Fi. This happens so often it’s frustrating that these Apple products are so unreliable, often unresponsive, and it’s got worse over time. I’ve had the HomePod replaced, I’ve been on the phone to Apple support, but it is clearly a policy not to acknowledge there is a deep-seated problem with HomePod software. The sound quality is good but they are completely unreliable. Will Apple ever do anything about this situation?

Posted on Dec 5, 2024 11:37 PM

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4 replies

WheelieNick

Level 8

45,425 points

Dec 6, 2024 07:15 AM in response to Waxmedium

I had this as well but a complete reset of the HomePods solved the issue for me

Waxmedium Author

Level 1

8 points

Dec 6, 2024 07:48 AM in response to WheelieNick

Not for me, have to keep resetting the HomePods. Sometimes it’s ok then later that day they drop off. Seriously unreliable

AZDreamer

Level 2

202 points

Dec 6, 2024 11:05 AM in response to Waxmedium

Connection issues you describe usually mean your wifi signal is weak or too much interference. Try changing channels. Good luck.

Waxmedium Author

Level 1

8 points

Dec 6, 2024 12:14 PM in response to AZDreamer

Thanks. But every other device is 100% online and this problem has worsened over the last few years.

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Unreliable HomePod and home app