Is AppleCare Repair Service Available in the Caribbean (Jamaica)? Guidance on Mailing Address Options

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Level 1

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Is AppleCare Repair Service Available in the Caribbean (Jamaica)? Guidance on Mailing Address Options

Hi, I’m based in Jamaica and would like to know if AppleCare repair services delivery are available here, as there are no Apple Stores or official UPS locations.

If the service is available, should I use my home address or a delivery service (e.g., Amazon pickup address) as the send and return mailing address? Many items can’t be shipped directly to Jamaica and often go through a U.S.-based forwarding station. How should I handle this to ensure my device is returned properly? Thanks!

iPad Pro, iPadOS 17

Posted on Nov 27, 2024 09:47 AM

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Answer 1

varjak paw

Level 10

182,602 points

Nov 27, 2024 09:56 AM in response to zzmisaxi

Start here:

Official Apple Support

Apple will not ship to a delivery service normally, and unless things have changed will never use a freight forwarder. But check with Apple Support about your options.

Regards.

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Answer 2

Urquhart1244

Level 10

145,728 points

Nov 30, 2024 05:05 AM in response to zzmisaxi

AppleCare+ (the add-on paid-in-advance service) for most devices is available only in the country where the device was originally purchased. If it was bought in the US, then you will have to bring the device into the US. There is no international AppleCare, except for Macs (then still local service, no international shipping.)

AppleCare Products - iPad - Apple (US)

AppleCare+ Terms and Conditions - Apple Legal (US)

Apple products purchased from local resellers should probably be brought there for repair.

Find locations - Apple Authorized Resellers and Apple Authorized Service Providers - Apple (JM)

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