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My iPhone SE, 2nd Generation, froze during an iTunes update

I am trying to update an iPhone SE, 2nd Generation, with the newest version of iTunes. I downloaded iTunes, then when the Apple logo came on and the update bar started filling up, the phone froze.


I have tried pressing and releasing the volume buttons and then holding down the power button. No matter how hard or how long I hold the power button down for, it will not turn off.


I cannot get to the iphone settings to turn it off because the screen is frozen.


Is there anything I can do other than replace the phone?

iPhone SE, iOS 18

Posted on Nov 21, 2024 2:15 PM

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My iPhone SE, 2nd Generation, froze during an iTunes update

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