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My MacBook Pro screen goes blank

After replacing the display with your service department, I had a problem. When turned on, the screen goes blank and the computer locks. The keyboard does not work and I have to connect an external one, but after entering the password and logging in, the screen goes blank again. You can only work using an external keyboard and screen. How to fix the problem?


[Re-Titled by Moderator]

MacBook Pro 14″, macOS 15.1

Posted on Nov 20, 2024 6:42 PM

Reply
1 reply

Nov 21, 2024 10:29 AM in response to AlexeyIZH

AlexeyIZH wrote:

After replacing the display with your service department, I had a problem. When turned on, the screen goes blank and the computer locks. The keyboard does not work and I have to connect an external one, but after entering the password and logging in, the screen goes blank again. You can only work using an external keyboard and screen. How to fix the problem?

[Re-Titled by Moderator]


This is the user to user support community...


I would take it back and have them fix it. There is typically a 90 warranty on all recent work done— in or out of warranty.



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My MacBook Pro screen goes blank

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