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User profile for user: Bettye64
Bettye64 Author
User level: Level 1
4 points

Internet connectivity using Norton 360

After updating to Sequoia 15, my Norton 360 put out an update. After installing that update, there is no or sporatic connection to the internet on my newest laptop and on my desktop. My desktop is actually running an older iS, but it will no longer connect to the internet. I have uninstalled Norton 360 on my laptop and actually was able to reinstall it, but the next time I used the laptop, there was no connection. In the meantime, Apple put out a 15.1 version which was supposed to correct connectivity problems due to security apps. I still can't connect after uninstalling and installing again, I hate to call Norton because I can hardly ever understand the person on the other end of the call.

MacBook Pro 13″, macOS 13.7

Posted on Nov 17, 2024 3:52 PM

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6 replies
User profile for user: PRP_53
PRP_53
User level: Level 10
91,951 points

Nov 18, 2024 5:04 AM in response to Bettye64

Once this type of software is installed and embedded into the computer >> Norton AV <<


You can spend hours or days hunting down all the bits and pieces of this software and never really get it all off the computer 


Start Over from Scratch 


For Apple Silicon computer >> Use Disk Utility to erase a Mac with Apple silicon.


For Apple Intel computers >>   Use Disk Utility to erase an Intel-based Mac followed by How to reinstall macOS


Always make a Time Machine Backup  before  proceeding 


If going this route - I suggest Not using Startup Assist to migrate everything back.


This will probably Re-Introduce ( Norton AV ) back into the Operating System 

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User profile for user: Bettye64
Bettye64 Author
User level: Level 1
4 points

Nov 19, 2024 1:00 PM in response to PRP_53

This seems extreme if I can't use the Startup Assist to migrate everything back. I am fairly familiar with doing things on an Apple, but I have never erased a Mac. I spent an hour on a chat with Norton yesterday. The first person couldn't help because she couldn't connect to my laptop (duh!). She passed me off to an expert. He couldn't help either. He checked all his resources and passed me off to their premium care to which I don't subscribe. That guy said it was an internet connectivity problem and to contact my provider. I am going to call my provider just so I can say that I did that, but I don't think it is an internet problem.

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Internet connectivity using Norton 360

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