HomePod stuck configuring

I am trying to add a new HomePod to our network. Was very excited about having an opportunity to have in stereo mode. However, I’m not able to get this new move past configuring mode. I’ve reset it three or four times with the hope that it would push through this process And each time it still gets stuck for hours without any resolution. I love Apple, but this is a ridiculous process and I can’t believe that they can’t get this right. Any suggestions?

Posted on Nov 16, 2024 01:16 PM

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5 replies

Nov 27, 2024 08:06 PM in response to truttaguy

I have the same problem. For me, the problem started after I changed my ISP. Apart from resetting them many times, I have tried

  1. Lowering the ISP router's firewall level to "none"
  2. Changed the DNS in the DHCP lease from the ISP's DNS to the router itself (Acting as a relay)
  3. Tried setting up while my Apple TV is offline
  4. Switching between 2.4Ghz and 5Ghz


At this point, I am very-very upset because I signed up for a 2 year contract with this ISP. I was looking forward to watching some movies this weekend.

Nov 27, 2024 09:02 PM in response to truttaguy

I was able to solve it. What worked for me was:

  1. Factory Reset HomePods and remove from Home
  2. Factory Reset Apple TV and remove from Home
  3. Factory reset all my cameras and remove from Home
  4. Delete the Home
  5. Setup a new home
  6. Setup the HomePods in the new home <--Finished configuring within a few minutes
  7. Setup all my cameras (So painful)
  8. Setup Apple TV
  9. Re-share Home with everyone


Now I am not touching this again ever

Nov 28, 2024 04:52 AM in response to Tinoryls

I found the root cause. So basically, HomeKit devices use mDNS queries to find Home Hubs. These queries are multicast.


My ISP’s router is blocking multicast between wired and wireless. On this router, there’s no way to change this behaviour, so I have raised a ticket with my provider. Your router may have a setting called multicast (turn it on) or igmp snooping (turn it off). All the best.

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HomePod stuck configuring

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