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User profile for user: annikadextra
annikadextra Author
User level: Level 1
4 points

MacBook Pro M3 does not recognise USB drives

My MacBook Pro M3 does not recognise USB drives, neither USB sticks nor external hard disks (formatted exFAT). Since I have bought the MacBook it did never work, not with macOS Sonoma and not with macOS Sequoia. The problem has been reported by other users, see for example : https://www.mactechnews.de/news/article/USB-Probleme-nach-macOS-Sequoia-Update-185794.html. There seems to be no fix so far.


How can I reach the official Apple Support to report the problem?


MacBook Pro 14″, macOS 15.1

Posted on Nov 3, 2024 3:08 AM

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4 replies
User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
24,173 points

Nov 3, 2024 4:51 AM in response to annikadextra

You can make a Genius Bar appointment for hardware/software service and support using this link:

Contact Apple for support and service - Apple Support


Get your Mac repaired and see how much will it cost:

Mac Repair & Service - Apple Support


Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support 


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MacBook Pro M3 does not recognise USB drives

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