Phonak Audeo Sphere Infinio level 70 keeps losing Bluetooth connectivity since 17, 18.01 and the new 18.1

My HA's keep losing Bluetooth connectivity on my IPhone XR. I had contacted Apple and they said 18.1 should correct the issue, IT DID NOT. Anybody else having Bluetooth connectivity issues since 18.1? The issue started with 17 and 18.01.


iPhone 15 Pro Max, iOS 18

Posted on Nov 1, 2024 09:03 AM

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2 replies

Jan 11, 2025 04:57 PM in response to wallace112

Phonak Sphere 90 with Bluetooth Connectivity? My Phonak pairs with Classic Bluetooth but requires a second pairing for Low Energy Bluetooth. A method is to turn the Sphere off and then on again by placing the Sphere in the charger (off) and then take it out (on). This second pairing needs to be done within 3 minutes of the first (Classic) pairing. There is a YouTube clip on this method. Inconsistent for me.

Dec 8, 2024 02:28 PM in response to wallace112

Yes. I got my Phonak Adeo Sphere Infinio 90 with ios 18.1 installed in my iPhone. Now it is 18.1.1 and the HA randomly connect and disconnect. I had set the iPhone to get sound notifications and voice (reading the notifications) from messages, for example, and the sound notifications work on and off. The voice (reading by Siri) only worked suddenly when I was at the dentist chair! Then they stopped. I did all the on and off and whatever and it is hopeless. These HA do not like the iPhone, period. The audiologist cannot help because it is random. The voice notification never worked at the Audiologist office. My Resound HA worked fine with iPhone but they have MFI protocol not just BT as the Phonak HA. The Phonak hearing aids lose BT connection unexpectedly and the Phonak app loses connection all the time!

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Phonak Audeo Sphere Infinio level 70 keeps losing Bluetooth connectivity since 17, 18.01 and the new 18.1

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