Authentication Failure for Mail on iPhone

When I go into mail, I am getting an error message. Authenticationfailure.

Authenticate invalid credentials.

I’m not aware of changing anything. It Worked yesterday.

I’ve tried to find an answer on the internet with no success. Can someone please help me fix my email? Thank you.


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Oct 24, 2024 11:53 AM

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Question marked as Top-ranking reply

Posted on Oct 24, 2024 10:16 PM

"Authentication Failure for Mail on iPhone: When I go into mail, I am getting an error message. Authenticationfailure. Authenticate invalid credentials. I’m not aware of changing anything. It Worked yesterday. I’ve tried to find an answer on the internet with no success. Can someone please help me fix my email? Thank you."

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Fixing your Credentials:


A. Use a New App Password:

Note that you may need a new App Password, being that Mail is a third party app. You cannot log in using your eMail address password. As an example, you'd go here for gmail: Sign in Using App Passwords - Gmail Help - Google Support


No success?...

B. Add the Account Back:

I've seen quite a few relevant report on this since iOS18 and Sequoia, in regards to Outlook/Hotmail accounts in the Mail app. The solution for that is to remove the eMail account, and then add it back, using the exchange option.

109 replies
Question marked as Top-ranking reply

Oct 24, 2024 10:16 PM in response to rhodafromtempleton

"Authentication Failure for Mail on iPhone: When I go into mail, I am getting an error message. Authenticationfailure. Authenticate invalid credentials. I’m not aware of changing anything. It Worked yesterday. I’ve tried to find an answer on the internet with no success. Can someone please help me fix my email? Thank you."

-------


Fixing your Credentials:


A. Use a New App Password:

Note that you may need a new App Password, being that Mail is a third party app. You cannot log in using your eMail address password. As an example, you'd go here for gmail: Sign in Using App Passwords - Gmail Help - Google Support


No success?...

B. Add the Account Back:

I've seen quite a few relevant report on this since iOS18 and Sequoia, in regards to Outlook/Hotmail accounts in the Mail app. The solution for that is to remove the eMail account, and then add it back, using the exchange option.

Feb 14, 2025 4:09 PM in response to dianafromrolling hills

If your mail providor is Yahoo, Go to this link yahoo mail failed to authenticate - Apple Community and do what it says there. Note the instructions are for a Mac, but the basic idea is 1) delete the existing mail account on your iphone, go to Yahoo and get an “app password” and then create a new account with that password as if you are not a Yahoo user.


Dec 13, 2025 10:29 AM in response to CousinPosey

Try the Official Yahoo Sign-in Helper (via Web Browser)

The most reliable way to reset your password is to use the official Yahoo recovery tool outside of the Mail app.

  • Open Safari or any web browser on your iPhone.
  • Go to the official Yahoo Sign-in Helper page (search for "Yahoo password reset" or navigate to login.yahoo.com/forgot).
  • Enter your Yahoo ID, email address, or mobile number.
  • Follow the on-screen prompts to receive a verification code (via text or alternate email) and set a new password.
  • The in-app reset process can sometimes be less stable than the dedicated web-based recovery page.

Apr 3, 2025 9:20 AM in response to W3ndyW

I actually feel a little stupid,, but I accidentally had put the machine in private mode. This caused a lot of of the issues I was having with signing in signing out. And the mail did the change from private mode to not private. So did this swap make the difference? I really can’t answer my own question but yet I believe that it not only made the difference but fixed all of my issues.

Oct 24, 2024 1:46 PM in response to rhodafromtempleton

rhodafromtempleton wrote:

When I go into mail, I am getting an error message. Authenticationfailure.
Authenticate invalid credentials.
I’m not aware of changing anything. It Worked yesterday.
I’ve tried to find an answer on the internet with no success. Can someone please help me fix my email? Thank you.

[Re-Titled by Moderator]

Yes, your email provider can fix your issue, contact them.

Authentication Failure for Mail on iPhone

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