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Apple Cash fraud?

I sent the following email to Apple Cash after my dispute was denied. The customer service agent acknowledged that they are aware of the fraudulent transaction; however, they stated that because I agreed to allow the company to withdraw $1 for service, they are legally permitted to withdraw any amount from my account, regardless of my actual agreement to those terms. I was informed that it would be my responsibility to contact the "fraudulent company" and request that they cease their attempts to withdraw funds from my account.



Email


I believe this matter has not been adequately investigated. I did not agree to the terms with the company, and they have not provided any services or goods to me. Please provide evidence and specific details that validate these charges. Additionally, they are continuously attempting to withdraw funds from my account. 


 I have attached further information indicating fraudulent activity. 


When you click on the link below:  ***


 it redirects to another page that requests a login. 


To my surprise, my email address associated with my Instagram account does not have an account with this company, further demonstrating that this company is fraudulent. I’ve attempted to contact the company by phone. No answer and no one from the company returns my calls 


 I request that this account be denied access to my account, or that my Apple account be changed.


[Edited by Moderator]

iPhone 16 Pro, iOS 18

Posted on Oct 21, 2024 11:01 PM

Reply
1 reply

Oct 22, 2024 12:57 AM in response to Janel017

Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment.


Apple Cash is a service that’s administered by Green Dot Bank. Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.


Contact Green Dot Bank by calling (877) 233-8552, by mail for disputes at P.O. Box 9, West Chester, Ohio, or by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071, or visit www.greendot.com.


For general information about prepaid accounts, visit cfpb.gov/prepaid. 

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.


https://applecash.greendot.com/termsconditions/

Apple Cash fraud?

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